Privacy Policy.
This Privacy Policy explains how Great Choice Glass ("we," "us," or "our") collects, uses, and protects information about you when you visit our website at greatchoiceglass.com or contact us to request a quote or book a service.
We are a Calgary-based glazier providing residential and commercial building glass repair and replacement. We collect only the information necessary to respond to your enquiry and complete your service. We do not sell, rent, or trade your personal information to third parties.
This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
Information we collect.
Information you give us directly.
When you contact us by phone, email, or through our website contact form, we may collect:
- Your name
- Your phone number
- Your email address
- Your service address or neighbourhood in Calgary
- A description of the glass work you need
This is the information you provide voluntarily when requesting a quote or booking a job. We collect only what you give us. We do not ask for payment information over the phone or by email.
Information collected automatically.
When you visit greatchoiceglass.com, basic technical information may be collected automatically by our website hosting platform, including:
- Your IP address (in anonymised form)
- The type of browser and device you are using
- Which pages on our site you visited and for how long
- The page or search engine that referred you to our site
This data is collected in aggregate by analytics tools (see the Cookies section below) and is used only to understand how visitors find and use our website. It is not linked to your personal identity.
How we use your information.
We use the information you provide solely for the purposes of running our glazing business. Specifically:
| Purpose | Detail |
|---|---|
| Responding to your enquiry | To call or email you back about the glass work you asked about. |
| Scheduling and confirming jobs | To confirm your appointment, service address, and timing. |
| Providing a quote | To assess and communicate pricing for your specific job. |
| Completing the work | To identify your property and carry out the glass repair or replacement you booked. |
| Following up | To confirm the work was completed to your satisfaction. We do not contact you after this unless you initiate it. |
| Improving our website | To understand which pages are useful and which are not, using anonymised analytics data. |
We do not use your information for marketing. We do not add you to email lists, send you promotional messages, or share your contact details with advertising networks. If you contact us for a job, we use your information only to complete that job.
Sharing your information.
We do not sell, rent, or trade your personal information. We do not share it with third parties for marketing purposes.
In the ordinary course of running our business, your information may be handled by:
- Our website hosting provider, which stores contact form submissions on our behalf.
- Google Workspace (Gmail), which handles our business email.
- Google Analytics, which collects anonymised website usage data (see the Cookies section).
Each of these providers processes data under their own privacy policies and security standards. We do not authorise them to use your information for any purpose other than providing services to us.
We may disclose personal information if required to do so by law, regulation, or lawful order of a Canadian court or government authority.
Cookies.
Our website may use cookies. Cookies are small text files stored on your device by your browser. They help us understand how visitors use our site.
What cookies we use.
| Cookie type | Purpose | Can you opt out? |
|---|---|---|
| Analytics cookies (Google Analytics) | Tracks pages visited, time on site, and referral source — in anonymised form. Used to improve our website. | Yes. See below. |
| Functional cookies | May be set by our website platform to remember basic preferences (e.g. language). Not used for tracking. | No — required for the site to function. |
How to control cookies.
You can control or disable cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing ones, or be notified when a new cookie is set. Disabling cookies may affect how some parts of our site work, but it will not affect your ability to contact us or request a quote.
To opt out of Google Analytics tracking specifically, you can install the Google Analytics opt-out browser add-on.
Data retention.
We keep your contact information for as long as it is reasonably needed to manage our business records. In practice:
- Enquiries that do not result in a booked job are typically deleted within 90 days.
- Records of completed jobs (service address, scope of work, date) are kept for a minimum of 2 years for warranty and business record purposes.
- Email correspondence is retained in our Gmail account in accordance with Google Workspace's standard retention settings unless we manually delete it earlier.
You can request deletion of your personal information at any time (see Your Rights below).
Your rights under PIPEDA.
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA), you have the right to:
- Know what personal information we hold about you, and request a copy of it.
- Correct inaccurate information. If we have incorrect details for you, we will update them promptly.
- Request deletion of your information, subject to any legal obligation we have to retain certain records.
- Withdraw consent for us to contact you at any time. If you withdraw consent, we will stop all non-essential communications immediately.
- Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe we have handled your information improperly.
To exercise any of these rights, contact us at greatchoiceglass@gmail.com or call (403) 796 5485. We will respond within 30 days.
Third-party services.
Our website may contain links to third-party platforms such as Google Maps, Google Business Profile, or review sites. When you click these links and leave our website, their own privacy policies apply. We are not responsible for the privacy practices of third-party websites.
If you leave a review about us on Google, HomeStars, Yelp, or another platform, that information is governed by that platform's privacy policy and is outside our control.
Security.
We take reasonable precautions to protect personal information from loss, theft, unauthorised access, disclosure, or modification. Our practical measures include:
- Our website runs over HTTPS (encrypted connection).
- Business email is handled through Google Workspace, which uses industry-standard security controls.
- We do not store payment card information. Payments are handled in person or through trusted payment processors.
- Access to business systems that contain customer information is limited to our staff only.
No method of transmission over the internet or electronic storage is 100% secure. While we use commercially reasonable measures, we cannot guarantee absolute security. If you have concerns about sending sensitive information, call us directly.
Children.
Our website and services are directed at adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted personal information to us, please contact us and we will delete it promptly.
Changes to this policy.
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website after a change is published constitutes your acceptance of the updated policy. If you disagree with any change, you can contact us or stop using our site.
Contact us.
If you have questions, concerns, or requests about this Privacy Policy or how we handle your personal information, contact us directly:
Great Choice Glass
Calgary, Alberta, Canada. We respond to privacy enquiries within 30 days as required under PIPEDA.
